Effective date: 01/01/2025 At Wellbeing Cycling, we want you to be satisfied with your purchase. This policy explains the conditions for returns, exchanges, refunds, and how we handle new, test-ridden, and used items.
This policy is offered in addition to your legal rights. Nothing in this policy limits rights you may have under applicable consumer laws.
1) Return Eligibility (General Rules)
To be eligible for a return, the item must be:
- Returned within the return window stated below
- In the original packaging (or equivalent protective packaging)
- Complete (all parts, accessories, manuals, keys, chargers, and free gifts included)
- Free from damage caused by misuse, crashes, incorrect assembly, or neglect
- Clean and in a condition suitable for inspection
We reserve the right to refuse returns that are incomplete, unsafe, or returned in unacceptable condition.
2) Return Windows (By Product Type)
A) New (Unused) Bikes
You may request a return within 30 days of delivery, provided the bike is:
- Unused
- Not ridden outdoors
- In new condition (no wear, scratches, or dirt)
- With original packaging and all included items
B) Test-Ridden Bikes
A “test-ridden bike” is any bike that has been ridden, even briefly.
Test-ridden bikes may be returned within 14 days of delivery only if:
- The bike is returned in safe, resalable condition
- The bike has no crash damage
- All original parts and accessories are included
- The bike is clean and ready for inspection
Important: Test-ridden bikes are subject to a Condition Adjustment Fee (see Section 6).
C) Used Bikes / Pre-Owned Bikes
Used bikes are sold at discounted pricing because they may show signs of prior use.
Used bikes may be returned within 7 days of delivery only if:
• The bike is returned in the same condition as received
• No additional damage has occurred
• All included items are returned
Used bikes are subject to a Condition Adjustment Fee (see Section 6).
Bike can be shipped without the original manufacture guard card box.
3) Non-Returnable Items
The following items are not eligible for return or refund unless faulty:
- Gift cards
- Clearance / final sale items (clearly marked)
- Labor or service fees (assembly, fitting, delivery services)
- Any item returned with missing parts, heavy damage, or signs of misuse
- Consumables that have been installed or used, including (but not limited to):
- Inner tubes
- Sealant
- Brake pads
- Chains
- Tires
- Lubricants
- Grips/tape
4) Faulty, Damaged, or Incorrect Items
If your item arrives:
- Damaged in transit
- Faulty
- Incorrect (wrong model/size/item)
You must notify us within 48 hours of delivery with clear photos and a description of the issue.
If confirmed, we will offer (at our discretion):
- A replacement part
- A repair solution
- An exchange
- A refund
5) How to Start a Return
To return your product, you should mail your product to: Contact Us.
Include:
- Order number
- Item(s) to return
- Reason for return
- Photos (required for bikes and high-value items)
Returns sent without approval may be refused or delayed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6) Condition Adjustment Fee (Test-Ridden / Used Bikes)
If a bike has been ridden or shows any signs of use, we may apply a Condition Adjustment Fee to cover inspection, cleaning, re-packaging, depreciation, and reconditioning.
This fee will be deducted from your refund.
Typical adjustments:
- Like new / minimal use: up to 10% deduction
- Light use / minor marks: up to 20% deduction
- Moderate wear / visible marks: up to 30% deduction
- Heavy wear, missing items, or damage: return may be refused or deduction may exceed 30%
If the bike shows signs of a crash, unsafe modifications, or serious misuse, we may refuse the return.
7) Return Shipping Costs
If you changed your mind:
- Return shipping is paid by the customer.
- Shipping costs from the original order are non-refundable.
If the return is due to our error (faulty, damaged, incorrect):
- We will cover return shipping or provide a prepaid label where available.
8) Packaging Requirements
Bikes must be returned:
- In the original bike box, or
- In a properly sized protective bike shipping box
Bikes returned without adequate packaging may be refused or may incur an additional packaging/reconditioning fee.
10) Exchanges
We may offer exchanges depending on stock availability.
If an exchange is approved:
Any price difference will be charged or refunded accordingly
The customer may be responsible for shipping costs
11) Order CancellationsIf you need to cancel an order, contact us as soon as possible.
If the order has already shipped, it must be handled as a return and shipping costs will not be refunded.
12) Refused or Unclaimed Deliveries
- If an order is refused or unclaimed and returned to us:
- Shipping fees are non-refundable
- Additional return shipping costs may be deducted from the refund
- Condition adjustment fees may apply (if applicable)
13) Warranty vs Returns
Returns under this policy are different from warranty claims.
Warranty applies to manufacturing defects under the manufacturer’s warranty terms. Damage from crashes, misuse, incorrect assembly, or normal wear is not covered.
